Website Hosting With a Personal Touch

If you have visited our website hosting Testimonials page you will already realise that we consider dedicated customer service to be of paramount importance. In today’s fast-track world, our commitment to this personal approach might be considered a tad old-fashioned, and that is intentional. It’s a policy that is always appreciated by our clients and ensures our continued success.

When contacted by email or telephone, we feel that enquirers deserve a reply within an acceptable time scale. We assume that when you ask questions, you are probably trying to make a decision about the best hosting deal for your requirements. At 1st Choice Web Host, we always want you to have that information as soon as possible. You will receive the same level of advice whether or not our hosting plans are suitable, and regardless of your final decision on using our service.

You will never be advised to accept a hosting plan unless we are one hundred per cent sure it will be suitable for your needs. If we cannot offer what we consider to be the appropriate hosting plan for your specific requirements, then we will give you a straightforward and honest assessment.

Telephone support is always available (normal BT rate) but we find email support works better for more in-depth enquiries. We always try to respond within a couple of hours but this can vary depending on how busy we are during any particular period. As a general guideline, 80% of our enquiries are answered with one hour of receipt.

Top

No Hidden Hosting Charges

Have you ever visited a site that claims to offer web hosting for an unbelievably cheap price? If you take the time to carefully investigate the offer, you will probably find that it’s necessary to pay extra charges for additional features, even for basics such as email accounts and web statistics. Each feature you choose increases the overall cost of the hosting plan. The final fee will be much greater than the tempting cheap price that originally caught your attention.

Here at 1st Choice Web Host, what you see is what you get. There is no misleading advertising - every hosting package is all-inclusive. Our values lie with providing first class hosting packages combined with an excellent support service. Our present and prospective clients will always receive dedicated customer care. That is our priority, and we never introduce unexpected surcharges.

Our hosting plans are clearly explained, down to the last detail. If we quote a price that includes everything you are looking for, then that is the exact cost to you. Obviously, you can choose to add extra advanced features if you wish.

Top

Our Personal Policy

In a world of computer-generated communication, including the universally used auto-responder, you might be surprised to find that our contact procedure is rather more personal. There are occasions when we need to send an automated email but this is generally restricted to acceptance of your hosting application and instructions for activating the account.

Apart from this we offer a regular response system where your questions will be answered as quickly as possible. We pride ourselves on offering a friendly and relaxed service to both new and established customers.

We can be contacted in a number of ways including MSN, AIM and YM

Yahoo IM: derek_chambers2002

In order to maintain our reputation and traditional service we do operate a very strict policy on the enforcement of our Term & Conditions. This includes our Acceptable Use Policy and implementation of action against default payment.