99.9% Website Hosting Uptime

99.9% Website Hosting Uptime - Guarantee

At 1stChoiceWebHost we not only offer a 30 day money back guarantee but we also guarantee that your website will be available 99.9% of the time in a given month. If for some reason your website is not up 99.9% of the time in a given month we will credit the amount of downtime to your next month's hosting fees.

Downtime is defined as our network equipment or web hosting server being down. We do not control the Internet and therefore do not guarantee your ability to access your site due to circumstances beyond our control (i.e. down routers, DoS attacks, web site configuration issues, etc).

Customers are advised that we use servers situated outside of the United Kingdom to ensure we get best value for our customers (bandwidth costs etc) and as a result of this, we rely heavily on the connectivity provision of third parties

Approximately once per month, 1stChoiceWebHost will reboot all of its servers regardless of whether the servers have been running faultlessly or not. This is not something done by other hosts as a matter of routine but we recognise, much like you using a personal computer, there are benefits to be gained by rebooting - this ensures our servers run optimally with no long term degradation due to memory caching etc. Where outages or downtime occur which were within our control, 1stChoiceWebHost will refund the Customer bandwidth costs on a pro-rata basis. Refunds must be applied for using the support ticket system

In order to receive your web hosting service credit you must:

a) Email us details of the downtime via the helpdesk
b) Have us verify downtime.

Restrictions
Credits will not be provided to Customer in the event that you have any outage resulting from:

1. Third party services
2. Failure of your equipment or applications
3. Scheduled server and network maintenance
4. Off-network Internet traffic
5. DNS Propagation
6. Domain registration or transfer failure
7. Failure to comply with Hosting Begins AUP and Terms of Conditions
8. Third party software or scripts
9. Circumstances beyond Providers control including, but not limited to, acts of nature, terrorism, fire, flood, sabotage, strike, acts of any governmental body and war

If you have any questions or concerns, please contact us.