Budget Website Hosting UK
Hosting Service FAQ
In
this section 1stChoiceWebHost share answers
the most common questions we receive from both home users
and business customers regarding our hosting plans.
· I
have a Domain Name Already. Can I transfer it?
· How long does
it take before my hosting account is active?
· Can I upgrade
my Disk Space if needed?
· Why don't you offer unlimited
space?
· Can
I obtain extra bandwidth (Data Transfer) if required?
· What are your
hosting policies regarding adult sites and warez sites?
· May I use
my account for commercial purposes?
· Do you offer
technical support?
· Do you give
any kind of money back guarantee?
· Does my account
come with SSL?
· Can I terminate
my account at any time?
· Do you
put banner advertising on my site?
· How Do
I place an Order?
I
have a Domain Name Already. Can I transfer it?
Yes. Most of our clients have either registered a Domain Name elsewhere so
that they remain in full control or are transferring their site from another
host due to poor service.
When
you place an order please make sure that you specify that it
is not a new domain and state in the special instructions
We will then provide you with details of the name servers that
you will need to change
Before changing the nameservers please contact us to confirm which
server your site will be placed on.
If you wish to transfer the entire domain to 1stChoiceWebHost so
that we may manage it free of charge on your behalf (the domain
will still remain yours) then you will need to change the IPSTAG
to FASTHOSTS in the case of .co.uk domains. If the domain is .com
then please contact us for details.
You may also want to check out Switching
Web Hosts
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How
long does it take before my hosting account is active?
Because we process all orders manually to prevent abuse of our servers
by spammers etc our accounts are not instant like many of other
hosting companies (however, this does mean that we are not on as
many blacklists as can mail into various ISPs like AOL are extremely
strict!).
Hosting accounts are processed in the
order that they are received and are usually set up the same day,
however, please note that you will still have to wait for your domain
to propagate around the Internet
which can take 24 - 72 hours but we often find this usually happens
within 12 - 24 hours.
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Can
I upgrade my Disk Space if needed?
Yes, simply request your account to be upgraded to the next
package. We will then arrange for the upgrade and alter your
monthly payment accordingly. However,
you have the 250mb account, then please contact us if you wish to
increase the disk space and we will come up with a specific package
to meet your needs.
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Why
don't you provide unlimited space like other hosts?
At 1stChoiceWebHost we only sell what we have! Even larger hosting
companies that advertise a lot in internet magazines and provide
free software have servers that effectively require a terror byte
hard drive due to the amount of space they have sold which just
don't exist.
This is why " Unlimited space"
is a myth, the next time you find a hard drive with unlimited space,
we'll give you "unlimited money" for it. "Unlimited bandwidth" is
a possibility, but data carriers insist on charging for local and
international data transit. Any hosts currently offer this have
the tendency to attract the wrong kind of customers, and are constantly
suffering down time and being blocked for spam etc. .
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Can
I obtain extra Bandwidth if required?
yes, we can either provide you extra data transfer on a regular
basis for your account or simply at peak times such as Christmas
and holidays. Extra bandwidth is provided at £2.25 / GB per
month. Alternatively if you find that you need extra bandwidth on
a regular basis then it might be a better option to move up to the
next plan
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What are your hosting policies regarding adult sites or warez?
In short
NO. However, please contact us if you are uncertain as we will host
soft non explicit porn sites where the products are available legally
in the UK. We are also happy to host software sites providing you
either own the copyright to the software or have permission to sell
it.
As per our Terms
of Service we will NOT host under any circumstances
any site that is illegal nor will we entertain spam as not only
does this mean we get blacklisted it also effects our other clients
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May
I use my account for commercial purposes?
Unlike personal space that you get with your ISP our hosting services
may be used for commercial purposes and we provide various scripts
such as Free Shopping Carts to help get your business online. We
can also help you with Budget Web Design if required.
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Do
you offer technical support?
Yes. at 1stChoiceWebHost we believe
in the personal touch and so provide technical support via our helpdesk
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Do
you give any kind of money back guarantee?
Absolutely all our hosting accounts come with 30
day money back guarantee, which means that you can sign up with
us, virtually risk-free.
Please note that refunds will not be given for any account which
has broken our Terms and Conditions.
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Does
my account come with SSL?
All accounts can be set up with shared SSL certificate free of charge
for processing sensitive information such as name, address and phone
number. If, however, you want your own dedicated IP and SSL with
$2,500 insurance, 128bit Data Encryption etc then please contact
us as this can be arranged for an extra £100 p.a. We will
require full company details, proof of identification etc to be
faxed to us on letterhead and in the case of Ltd companies details
of the registered office and company number. This will enable you
to accept credit cards and process credit cards both on and offline
subject to your credit card merchant status (eg: PDQ)
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Can
I terminate my account at any time?
Yes, our hosting plans are done on a month
to month contract which you can cancel any time by simply canceling
the PayPal Subscription. However, if you require discounts
on longer periods (eg 12 months) then please fill out our cancellation
form
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Do
you put banner advertising on my site?
No certainly not. We do not believe in advertising on a site
that a client has paid for. You remain in complete control of your
website at all times,
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How Do I place an
Order?
Go to the hosting package and select the PayPal button to set up
a subscription, Please note that this is totally secure and we never
get to see your credit card or bank details. Alternatively contact
us if you wish to pay by Cheque, Postal Order or Standing Order.
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